Faults & Returns

Faulty & Damaged Items

Should goods arrive damaged or faulty, we may provide a replacement item or credit note as appropriate. Please contact us immediately in the event of damage or faults.

Customers are required to inspect all items that constitute the order immediately upon receipt. Failure to report any damage within 24 hours of delivery will be considered to be an acceptance of the items condition. Any damage reported more than 24 hours after the signature on the delivery MAY be rejected. If a return is accepted the faulty item should be returned with all the original packaging and accessories as purchased along with all relevant documents within 28 days of purchase. If the original packaging is lost or damaged, we will post replacement packaging so that the item can be returned for inspection. As a gesture of goodwill we may refund the cost of the return postage (it is therefore advised that the item also be returned by recorded delivery). However, we cannot replace goods or provide a credit note until we are in receipt of the faulty goods. The customer will be required to provide digital photographs and a confirmation statement that the item arrived damaged. This information will be used to file a claim with our courier. The customer will be required to cooperate with the courier and us in any resulting investigation. Registering and account and purchasing from us is a full acceptance of these terms and conditions.

 

Returns & Refunds

While we can guarantee that your fragrance is authentic, we cannot guarantee that you will like it. Each fragrance sample is hand produced to order from the manufacturer’s original bottle. Once the package has been received by a customer possible tampering conditions exist. To help ensure that every fragrance shipped is 100% original we cannot accept returns or exchanges or issue refunds. All sales are final.

We do recognise that mistakes happen when ordering and so we offer a limited and strictly conditional 14-day cooling off period from the date of order receipt for an order to be returned. In order for this offer to stand all goods must be returned to use still sealed within their packaging. Any break in the packaging will lead to this offer being rescinded in all cases. Please contact us if you want to return an order