All products are produced to order. We typically specify two clear working days from the date of order for production and dispatch on the third day for ALL orders. This is intended as a guide and production can slip during busy times of the year. If your order is time sensitive, please contact us for an accurate production and dispatch time frame.
Occasionally we may not have sufficient volume from a single bottle to complete your order. To avoid mixing bottles, we will wait until we have sufficient stock to produce all your order from a single bottle. Again, you will be notified by email if this is the case, and a full refund will be made if this creates an unacceptable delay for you.
postage times & delivery
All standard orders are dispatched using Royal Mail Second Class Signed For. A tracking number for each order is available upon request and items can be tracked at https://www.royalmail.com/track-your-item.
Royal Mail quote an aim to deliver all orders within 2-4 working days (not including the date of collection) but this is not guaranteed. Perfumista is not responsible for the delivery times once the order has left our premises.
If you are not in at the time of delivery the postman/courier will generally leave a card to say that the parcel has been taken back to the depot where you may pick it up/ request a re-delivery.
For the 1st Class Postage Option, Royal Mail aim to delivery all orders within 1-3 working days (not including the date of collection) but this is not guaranteed and are still subject to the two clear working days for production and dispatch on the third day.
During the pandemic, Royal Mail have stopped asking customers to sign directly for orders themselves and instead the delivery person will sign for the order. This signature often takes the form of ‘CV19’, ‘X19’, or another similar signature. Perfumista will not accept any claim for loss where such a signature is present, and the order is marked as ‘delivered’. This is a condition of you placing an order with us. Please contact us to cancel your order (before dispatch) if this is not acceptable to you.
Student Accommodation and Shared Occupancy Residencies
Student accommodation and other types of shared occupancy residencies typical utilise a concierge or other method of handling postal deliveries. If the package is signed as ‘delivered’ by anyone other than the customer Perfumista will not accept any claims if the package is not passed to the intended recipient. This is a condition of you placing an order with us. Please contact us to cancel your order (before dispatch) if this is not acceptable to you.
Orders Lost in Transit
Please contact us if your item has not arrived within 7 days of your order being placed and we will try and locate it. If the tracking reference shows that your item is still with Royal Mail we are required to wait a total of 21 working days before a claim can be made for a lost item. At this point a claim will be raised and a replacement item sent (stock permitting). Where items are out of stock a refund will be made.
In the event of an order lost in transit the customer is required to cooperate with us and Royal Mail in dealing with the claim. Failure to cooperate may invalidate the claim for a lost order.
We do not currently ship internationally. This is an unfortunate consequence of the UK leaving the EU and beyond our control.
It has become evident that some customers are choosing to use freight/post forwarding companies to deliver to their respective nations. It is the responsibility of any customer using any such agents to ensure that they can ship perfume BEFORE placing an order.
Perfumista will not be held responsible for any costs incurred in using such as service including duty or return postage costs.
Incorrectly Addressed Orders
Perfumista cannot accept responsibility for delayed or lost orders due incorrect delivery addresses being provided.
Customers Order Confirmation email will state the delivery address given with the order. This is the customer’s opportunity to inform us of any errors. It is the customer’s responsibility to ensure that all delivery details supplied are correct to ensure no issues occur with delivery.
If email contact details are not provided and we are unable to confirm the details given by the customer, again Perfumista cannot accept responsibility in the event of delayed or lost orders due incorrect delivery addresses being provided.