All samples are produced to order. We typically specify two clear working days from the date of order for production and dispatch of ALL orders. This is intended as a guide and production can slip during busy times of the year. If your order is time sensitive, please contact us for an accurate production and dispatch time frame. Occasionally we may not have sufficient volume from a single bottle to complete your order. To avoid mixing bottles, we will wait until we have sufficient stock to produce all of your order from a single bottle. Again, you will be notified by email if this is the case and a full refund will be made if this create an unacceptable delay for you.
All standard orders are dispatched using Royal Mail Second Class Signed For. A tracking number for each order is available upon request and items can be tracked at https://www.royalmail.com/track-your-item. Royal Mail quote 2-4 working days for delivery of Second Class items and Perfumista is not responsible for the delivery times once the order has left our premises. If you are not in at the time of delivery the postman/courier will generally leave a note to say that the parcel has been taken back to the depot where you may pick it up/ request a re-delivery. Orders utilising the 1st Class postage option will typically be delivered in 1-2 working days but are still subject to the two clear working days for production and dispatch.
LOST IN TRANSIT
Please contact us if your item has not arrived within 7 days of your order being placed and we will try and locate it. If the tracking reference shows that your item is still with Royal Mail we are required to wait a total of 21 working days before a claim can be made for a lost item. At this point a claim will be raised and a replacement item sent (stock permitting). Where items are out of stock a refund will be made.
In the event of an order lost in transit the customer is required to cooperate with us and Royal Mail in dealing with the claim. Failure to cooperate may invalidate the claim for a lost order.